Customer support

The Lab is committed to high product quality. Unfortunately, however, it can occasionally happen that individual products do not meet our high standards. Should this be the case for any of your articles, then we want to apologise for the inconvenience in advance.

If you have a complaint, report it to our customer service by filling out the complaint form. This concerns only goods that you bought in the The Lab online shop.

Guidelines for complaints:
We accept the following reasons for complaints: 
Knit and weave faults / flaws - Seam errors - holes and seams that have opened within one month from date of purchase.

The following complaints we unfortunately we can not accept: 
Shrunken goods - Discoloured goods from not respecting the washing instructions - Stains - Damage from not respecting ironing instructions etc.

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